Sunday, 1 April 2012

Card Fraud Telephone Scam

The UK Cards Association is advising customers to be aware of a new variation on an old style scam that involves people being telephoned by fraudsters and duped into handing over their debit or credit card and revealing their PIN. 

What happens 

  • A fraudster rings you, claiming to be from your bank or the police, saying that their systems have spotted a fraudulent payment on your card or that your card is due to expire and needs replacing. 
  • You may be asked to ring back using the phone number on the back of your card, but the fraudster keeps the line open at their end to send your call back to them. 
  • You may be asked to cancel your card or activate a replacement by keying your PIN into the handset. 
  • The fraudster arranges to pick up your card from your home and may give you a fake replacement. 
  • They then spend your money using your card and PIN. 

How to avoid it 

  • NEVER give your card to someone who comes to collect it. 
  • NEVER share your PIN with anyone - it should only be used at cash machines and in shops. 
  • Your bank will not contact you asking you to authorise your card details and will never arrange for your card to be collected. 
  •  If you are ever in doubt about the validity of a telephone call, don't give out any information.  Take the persons details and then call back on a genuine number, found on a letter, website or your card.  Before you call back, make sure your line is free - wait a few hours, check for the dial tone or try calling another number first. 

What to do if you're targetted 

Call your bank or card company immediately if you're ever the victim of a scam like this. For more information and advice, visit